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FAQ'S & POLICIES
PLACING AN ORDER MEANS YOU AGREE TO THE FOLLOWING TERMS:
HOW DO I PLACE MY ORDER? For custom orders please fill out the form under "Contact" or email me at Farmersvillecookieco@gmail.com. I will be in contact with you within 1-3 business days to discuss availability & details of your order. Cookies must be paid for in full to be added to my calendar. Minimum 2 dozen order (of same theme) required for all custom cookies. Need fewer cookies? Stay tuned by following us on social media to learn about our next holiday presale.
WHEN SHOULD I PLACE MY ORDER? Orders should be placed at least 2-4 weeks in advance, the sooner the better, as my calendar can fill up quickly. In a hurry? While I cannot always accommodate last minute orders, I will make my best effort to. Orders may be placed with less notice depending on availability, and may be subject to a rush fee. ​
WHERE ARE YOU LOCATED? I am a home baker located in Dayton, OH. This is where you will be able to pick up your custom orders.
DO YOU DELIVER? Yes, I am happy to deliver your cookies up to 20 miles away for an additional fee.
CAN YOU SHIP? No, I cannot ship any cookies under Ohio's Cottage Law.
CAN I CANCEL MY ORDER? Of course you can cancel your order at any time, however, cancelled orders will NOT receive a refund. I have limited availability on my calendar and when I hold a spot for you, I may have to turn away other customers who would also love cookies and they miss out. If the date of your event changes, please email me. I may be able to work with you or can give you instructions on properly freezing your cookies until you are ready to eat them- I promise they will still taste great!
CAN I FREEZE MY COOKIES? Yes! They freeze quite well & sometimes customers will freeze cookies if I am unavailable for the exact date they'd like. Simply put your cookies into a closed container and into the freezer. The important part is that when you pull them out of the freezer, DO NOT OPEN the container until the cookies have had a chance to completely thaw. This is the most important step, opening the container may cause condensation and will ruin the cookies.
CAN YOU MAKE CHARACTER COOKIES? Due to copyright laws, Farmersville Cookie Co, LLC does not make licensed character cookies or other trademarked designs. However, I would love to work with you to create designs and cookie assortments to compliment your event theme & colors, so let's talk!
DO YOU OFFER GLUTEN FREE/VEGAN OPTIONS? At this time we unfortunately do not. Our cookies contain the following common allergens: Wheat, Milk, Egg, Nuts
PICK UP or DELIVERY: These cookies are best enjoyed fresh. Not showing up to your agreed upon pick up date and time forfeits your order. We will donate any cookies not picked up to our community- a family in need, first responders, a local business, ect. If you choose delivery, we will schedule a time frame for your cookies to be delivered to your front porch. Please intend on being home to bring them inside. We are not responsible for cookies once they are delivered.
PRICES: All prices are subject to change. Price is often dictated by ingredients cost and we strive to provide the best tasting cookies to our clients.
We put great care into packaging your cookies carefully but unfortunately Farmersville Cookie Co. LLC cannot be held responsible for any damages, color bleeding due to humidity or climate changes, or lost items once your order leaves our hands. Please handle your cookies with extra love during transport and be mindful of weather.
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Here at Farmersville Cookie Co. LLC, we strive for 100% customer satisfaction. If at any time you are ever unsatisfied, please let us know so we can have the opportunity to make things right.
Thank You so much for choosing Farmersville Cookie Co. LLC. We are a small family owned and operated business and appreciate your support so very much! Your orders and satisfaction mean everything to us.
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